What is your exchange policy?
I ordered an item e.g. harness that doesn’t fit my dog! What do I do?
What do I do if I have a problem with some items delivered?
In the unlikely event that there is a problem, you will need to let us know within 7 days of the delivery of the order by writing to us at order @ Hello@horizonlife.com.sg
We will exchange the product if:
- it was delivered in a damaged condition or is past its expiry date
- it has a manufacturer’s defect
- the wrong product was delivered
What do I need to do for a exchange?
For an exchange to occur, all goods to be exchanged must be:
- returned unused and in its original packaging and condition
- accompanied by the order confirmation, with order reference number, as proof of purchase from HorizonLife.
If the above conditions are met, we will arrange to collect the goods to be exchanged and send a replacement at the earliest available time, and the delivery charges will be taken care of by us.