Terms & Conditions

General Information

All Products sold through the kohepets.com.sg website are subject to these Terms & Conditions.

By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website.

You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

HorizonLife reserves the right to amend its site and contents as and when it is deemed fit.

Account Creation

The Customer must be over 18 years of age, and shall complete the registration process according to HorizonLife requirements as stated on the Website.

He/she is required to provide personal information during registration of an account on the Website or in the course of using the Services. Such information may include name, contact details and other information that is not otherwise publicly available.

The Customer is required to provide HorionLife with a current, valid e-mail address, billing address, delivery address (if different), and contact phone number.

The Customer warrants and certifies that the personal information he/she is required to provide is at all times true, accurate, current and complete. HorizonLife reserves the right to cancel any unconfirmed account or an account that:

  • Has been inactive for a long period of time
  • If it is found to have inaccurate information
  • If it is determined that the account may be compromised or used for fraudulent purposes

This includes the creation of multiple accounts under the same person to reuse discount codes. Any person/s caught doing so will receive a warning and be required to pay the amount misappropriated or face legal action.

The Customer agrees to the use of his/her personal information for the purposes of HorizonLife providing its Services to him/her. Such use of personal information shall be in accordance with the Terms & Conditions.

The Customer may not transfer his/her account or account login/password to any other person.

Vouchers & Discount codes

Vouchers provided to customers for use at HorizonLife will be subjected to the rules under our Terms & Conditions.

All vouchers and discount codes provided are valid for a single use unless stated otherwise.

Multiple uses for vouchers that are for single time use (eg. First time customer discount) by the same person / household will be considered fraudulent and deemed invalid. HorizonLife reserves the right to deny service to any fraudulent parties that may attempt this.

Further action may be taken against the errant party in the form of seeking restitution or persecution by legal means.

Brand related vouchers are only valid when purchasing from particular brands. (eg. Wellness $10 vouchers.) These vouchers are only valid if the order contains products from that particular brand / voucher. Attempts to use brand related vouchers on non related brands will be ignored.


The account password created by the Customer should be unique and kept secure.

The Customer is entirely responsible for maintaining the confidentiality of the information provided when registering an account, including, without limitation, the password.

The Customer agrees to limit the access of the account to himself/herself only, and take all reasonable measures to ensure the confidentiality of the account password used to access the Services.

Given that the account can only be accessed by the Customer, it is agreed that the Customer will be responsible for all activities that occur under the account. If the Customer becomes aware of or suspects any unauthorized use of the account, or any known or suspected security breach such as disclosure of the password or theft of account information, he/she should notify HorizonLife immediately.

The Customer consents to disclose all information provided to all staff, agents, representatives and servants of HorizonLife, service providers and contractors, including home delivery personnel, and consents to HorizonLife use of such information provided for the purposes of his/her use of the Services.

When the Customer registers for an account with HorizonLife, he/she is asked to consent to receive e-mail marketing communications. If the Customer gives such consent, he/she may opt out (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on the Customer’s account.


Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will contact you on the phone number you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.